How will I receive the call out report?

Yes, you will, the report shall be issued via email automatically following our visit.

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If my visit is booked, is this guaranteed to be completed?

Whilst we of course look to meet all of our planned maintenance visits, due to the nature of our business being very reactive, on occasions we do have to cancel visits.

What are your response times for callouts?

Our standard response times are 1 hour for a trapped passenger both during normal working hours and also outside these times 24 hours a day.

Can I book a timed slot for my maintenance visit?

We do not generally offer timed visits as due to the volume of clients we have we cannot afford this service to everyone and also in our experience these are the visits that are…

Do you issue monthly Reports?

We use a CAFM system called LiftData. This system was designed by lift people for lift people.

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