Our standard response times are 1 hour for a trapped passenger both during normal working hours and also outside these times 24 hours a day. For routine breakdowns are response times range between 2 or 4 hours. We can agree special bespoke time frames for certain sectors such as Hotels Hospitals and care facilities however these must be agreed within the contract.
Whilst we of course look to meet all of our planned maintenance visits, due to the nature of our business being very reactive, on occasions we do have to cancel visits.
Read moreYes, you will, the report shall be issued via email automatically following our visit.
Read moreWe do not generally offer timed visits as due to the volume of clients we have we cannot afford this service to everyone and also in our experience these are the visits that are…
Read moreWe use a CAFM system called LiftData. This system was designed by lift people for lift people.
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