Q & A’s

If my visit is booked, is this guaranteed to be completed?

Whilst we of course look to meet all of our planned maintenance visits, due to the nature of our business being very reactive, on occasions we do have to cancel visits.

How will I receive the call out report?

Yes, you will, the report shall be issued via email automatically following our visit.

What are your response times for callouts?

Our standard response times are 1 hour for a trapped passenger both during normal working hours and also outside these times 24 hours a day.

Can I book a timed slot for my maintenance visit?

We do not generally offer timed visits as due to the volume of clients we have we cannot afford this service to everyone and also in our experience these are the visits that are…

Do you issue monthly Reports?

We use a CAFM system called LiftData. This system was designed by lift people for lift people.

How easily can you get spare parts for our lifts?

As a fully independent Lift Company, we work with several suppliers including independent suppliers such as Lester Controls, Digital Advanced, AA electrical and…

Will I have the same engineer for each service visit?

We will always strive to have the same NVQ Level 3 lift engineer performing the routine PPM visits to ensure familiarity with the equipment and site.

Do you charge for a survey?

No, we always aim to attend site Free-of-Charge to perform a survey of your lift/s so that we can offer the correct advice.

Who will be my contact for the contract / project?

A common complaint we hear from prospective clients is that once the sale has been made and the contract signed, the personal contact is lost. Murray Lifts pride ourselves on the fact…

What are my legal responsibilities as the duty-holder of my lift/s?

Lifts must be thoroughly examined in accordance with Lifting Operations and Lifting Equipment Regulations (LOLER).

What types of maintenance contracts do you offer?

We tailor our contracts specific to the make and condition of lift, the type of building and the requirements of the client.

What areas do you cover?

Murray Lifts are based in Sidcup, south-east London and we maintain lifts across Greater London and south-east England (Kent, Sussex, Surrey, Hampshire, Berkshire, Oxfordshire, Buckinghamshire, Bedfordshire, Hertfordshire, Essex).

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