Will I have the same engineer for each service visit?

We will always strive to have the same NVQ Level 3 lift engineer performing the routine PPM visits to ensure familiarity with the equipment and site. However, in certain circumstances this cannot always be met due to a variety of reasons such as sickness, emergency callouts, delays on previous jobs. We do however communicate fully with our clients and can offer to either dispatch a different engineer on in fact re arrange the visit so that the regular engineer can attend on another agreed date.

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